Ticket
The oxat ticket is a support system for users to communicate with oxat volunteers and/or admins concerning their account or any questions or concerns they may have.
The ticket system is open to all registered users.
The ticket interface is displayed in your browser's main language, however the oxat ticket system itself is based on the English language. This means tickets and responses must be submitted in English. You may be asked to use a translator. Please make sure to type complete and concise sentences in order for the translator to work properly.
Creating a Ticket
To create a ticket, click here. All help topics require you to be logged in. If you are logged in, your oxat registered name will automatically be shown in the "oxat username" field. If you cannot login, you can open a ticket on an alternate account. To learn how to make an alternate account, read the User's Guide article.
In the next fields, type your oxat.us password and email address for the corresponding username. Under the "Help Topic" field, select a topic from the dropdown menu related to your issue (see example 1).
Once this is complete, enter the subject for the ticket (ex: I am locked out of my account).
The final field (Message) is for explaining the issue you are having, or what you need help with. An example would be, "I am locked out of my ID 12345678, please update my location." You need to put a descriptive explanation of the problem you're having. If you are locked out, include any details that will help to verify that you are the account holder. These details might include your old IP address, the account name and ID number, the number of xats/days on your account, internet provider, previous location, etc.
Then click “Open Ticket” and wait patiently for a response. You will be emailed when you receive one.
If helpful new information arises during the meantime, or if you forgot to include something within the message, you may reply to your own ticket.
You are permitted only one open ticket per account. If you already have an open ticket, but require another one, simply wait for a volunteer to reply to that ticket (volunteer replies close it). Alternatively, you can contact a volunteer and they may open another ticket for you.
Please note: You must be a oxat buy page.
If you are not a paid user, you may visit the oxat forum and register a forum account (Top Right > Sign Up). If you already have one, you may ask a question in the General Support section. You can also visit the Help chat for live help.
Help Topic Details
Below is a table with information about help topics and which require you to be a paid user:
| Help Topic | Description | Paid User |
|---|---|---|
| A General Question or Concern | Submit General Support Questions here. If you are unsure about what section to use submit it here. | 
|
| Account Block | If you receive system error 25/55 when trading/transferring or if your account is xatspace profile has been deleted. | 
|
| Account Hold | If your account is held less than 7 days. |
|
| Chat Block | If your chat has been blocked from promotion, or has all of its content removed. |
|
| Domain Unblock | If you need a domain unblocked via LinkValidator, or below your chat. |
|
| Email Change / Hint | If you need an email change on an account that you can log into. For security reasons, you can only update to a Gmail address at this time. |
|
| Location Update | If you need a location or IP address update to use Account Protection. |
|
| Locked Out | If you have been locked out of your account. |
|
| Lost Access | If you lost access to your account by forgetting the email and password, or by forgetting the password and losing access to the email. |
|
| Official Chats | If you are an official chat manager and wish to communicate with oxat. |
|
| Payment Problems | Submit Payment Problems here e.g. Missing xats/days after purchase, Reserve Problems. Tickets about other problems will not be answered; if you are unsure about what section to use submit to "A General Question or Concern". |
|
| Report Phishing Site | Report phishing sites, private servers or any other website that is against the oxat terms here. |
|
| Report Scam | Open a ticket here if you have been scammed, phished or are missing any xats. Please include any evidence that you have in the ticket. |
|
| Short Names and Groups | If you need a short name transferred or if you want a short name or a group put back up for sale. |
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| Supporter and Celebrity Requests | If you believe you should be a supporter or consider yourself a celebrity, then please submit your request here. If applying as a celebrity, please include links to your social media and other relevant profiles. |
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| oxat chat / site issues | Open a ticket here if you want to report issues with oxat chat, your account or the main website and its components or services. Please try to provide detailed information about the issue you encountered, a possible error message, the context or steps to reproduce the issue. Alternatively, you can also report a bug in the forum by clicking here. Please avoid duplicate reports. |
|
Some help topics may be delayed. To view various statuses of the departments, read the Ticket times article.
Viewing and responding to an Open Ticket
To view a ticket you've created, go to https://oxat.us/ticket and select "Check Status" (see example 2).
This will show your oxat username with a message saying "Authentication Required". Enter your oxat password and you will be led to a list of your existing tickets (see example 3):
Select the ticket you would like to view. Here, you can either respond if your problem is not solved or if you still have any questions. If you feel that your ticket was fully answered, then the ticket is complete.
Another way you can check an existing ticket is through your email. You should have received an email from oxat regarding a response to your ticket. Simply click the link provided in the email to access your ticket. Ensure you are checking the email associated to the oxat account you created the ticket on.